+44 333 003 5883

[email protected]

30 North Street, Bourne, England, PE10 9AB

Shipping Policy

Effective Date: November 6, 2026

This shipping policy applies to all orders placed through the official e-commerce platform of DIRECT LIGHTING LIMITED, accessible at www.directlightingltd.com. It outlines clear, transparent terms for order processing, dispatch timelines, delivery coverage, shipping fees, tracking, and delivery-related support for all our premium cordless aroma lamps, candle scene lights, and curated home scented lighting products. We designed this policy to eliminate uncertainty for every customer, ensuring you have full visibility into the journey of your order from our warehouse to your space where you can enjoy soft warm glow and calm scents that fit your modern home decor perfectly.

1. Official Contact Information

For all shipping-related inquiries, order updates, and delivery support requests, you can reach our dedicated logistics and customer support team via the following official channels:

  • Registered Business Name: DIRECT LIGHTING LIMITED
  • Registered Physical Address: 30 North Street, Bourne, England, PE10 9AB
  • Contact Telephone: +44 333 003 5883
  • Support Email: [email protected]
  • Official Website: www.directlightingltd.com

Our team operates during standard UK business hours, and we will respond to all valid shipping-related communications within 48 hours of receipt, to resolve any delivery concerns you may have as quickly as possible.

2. Order Processing and Dispatch Timelines

Every order you place on our website goes through a careful quality check process before it leaves our facility, to ensure the scented lighting product you receive meets our high standard for safe, durable, and aesthetic home decor.

  • All orders placed before 2PM GMT on a standard UK business day will be processed, inspected, and handed over to our official delivery partner within 1 full business day. Any orders placed after 2PM GMT, or on weekends and UK public bank holidays, will begin processing on the next following valid business day.
  • During peak seasonal periods, including holiday promotion windows and new product launch weeks for our new arrivals such as our Scandinavian style matte grey ceramic wax warmers, we may experience a minor 1 to 2 business day extension to regular processing timelines. Any such temporary delays will be clearly announced on the homepage of www.directlightingltd.com in advance, so you can plan your order accordingly.
  • Before any product is dispatched, our team conducts a full inspection to confirm no manufacturing defects, no broken parts, and that all included accessories such as power cords, user manuals, and spare dish components are packed properly with your selected aroma lamp or candle light, to make sure you receive a fully functional, ready-to-use product right out of the box.

3. Delivery Coverage and Estimated Timelines

We currently operate shipping services across multiple regions, with clear estimated delivery windows calculated from the date your order is dispatched from our local Bourne warehouse:

  1. ‌Mainland UK Delivery‌: Standard tracked delivery to all addresses in mainland England, Scotland, and Wales takes 2 to 4 business days after dispatch. This service is our primary local delivery option for most of our domestic customers.
  2. ‌Northern Ireland and Remote UK Regions‌: Tracked delivery to Northern Ireland, Scottish Highlands, and other remote UK postcodes takes 3 to 6 business days after dispatch.
  3. ‌EU Countries Delivery‌: We offer tracked international shipping to all member states of the European Union, with estimated delivery timelines of 7 to 12 business days after dispatch, subject to local customs clearance procedures that are beyond our direct control.
  4. ‌Other International Destinations‌: For customers located in other regions outside of the UK and EU, please contact our support team before placing your order to confirm current shipping availability, estimated delivery timeline, and any applicable local import rules for aroma lighting products to avoid unexpected issues.

Please note that all delivery timelines listed are estimated and not fully guaranteed, as occasional minor delays may arise from unforeseen factors such as extreme weather events, local public transit disruptions, or third-party delivery partner operational adjustments.

4. Shipping Fee Structure

Our shipping pricing system is kept simple and transparent, with no hidden checkout fees for our customers:

  • All domestic UK orders with a total value over £75 qualify for completely free standard tracked shipping, no additional fees applied at checkout.
  • For UK orders under £75, a flat standard tracked shipping fee of £4.99 will be added to your order total at checkout.
  • For all EU international orders, a flat international tracked shipping fee of £12.99 applies to every order, and orders with a total value over £150 qualify for free EU tracked shipping.
  • Customers ordering from regions outside the UK and EU will be quoted a custom exact shipping fee calculated based on their delivery location, before they complete their order payment. Any local import duties, customs fees, or value added taxes that may be applied by the destination country for international orders are the sole responsibility of the customer, and DIRECT LIGHTING LIMITED cannot cover or pre-pay these charges on your behalf.

5. Order Tracking, Delivery Confirmation and Delivery Issues

As soon as your order is dispatched, we will send you a dispatch confirmation email to the email address you provided at checkout, which will include a unique official tracking number and a direct link for you to monitor the real-time progress of your delivery all the way to your address.

  • All our shipments require a signature confirmation upon successful delivery. If no one is available at your provided shipping address to sign for the parcel at the time of delivery, our courier partner will leave a delivery attempt notice, and you will be able to reschedule a redelivery time that works for you, or arrange to pick up the parcel at your local courier collection point.
  • If your tracking status shows the parcel has been marked as delivered but you have not received your order, please contact our support team within 7 calendar days from the marked delivery date, and our team will work directly with the delivery partner to launch a full investigation. If the parcel is confirmed officially lost during transit by our courier, you will be offered the choice of a full free re-shipment of your original order, or a full refund to your original payment method, in line with our published Refund and Returns Policy.
  • If you receive a parcel that shows clear signs of external damage that may have harmed the product inside, please take unboxing photos or videos when you open the package, and reach out to our team within 48 hours of delivery, so we can assist you to resolve the issue quickly.

6. Address Modifications and Shipping Policy Updates

You may request to modify your provided shipping address free of charge at any point before your order is marked as dispatched by our team. Once the order has already been handed over to the courier, we cannot guarantee address modifications can be processed, and you may be required to coordinate address adjustments directly with the local delivery partner. We reserve the right to update and adjust this shipping policy periodically, and any revised version will be published on this page of www.directlightingltd.com with an updated effective date clearly marked at the top of the document.

If you have any additional questions about any part of this shipping policy, do not hesitate to contact our support team at any time via the listed contact details. Thank you for shopping with DIRECT LIGHTING LIMITED, we hope your new scented lighting product brings you long hours of calm, cozy glowing moments in your home.