+44 333 003 5883

[email protected]

30 North Street, Bourne, England, PE10 9AB

Terms of Service

Effective Date: November 6, 2026

Welcome to the official e-commerce platform operated by DIRECT LIGHTING LIMITED, accessible at www.directlightingltd.com. These Terms of Service set out the legally binding rules, rights, responsibilities, and agreements that govern your access to and use of our website, and all transactions for our curated collection of premium cordless aroma lamps, candle scene lights, and scented home decor products. By browsing our site, creating a user account, or placing any order on our platform, you confirm that you have read, understood, and agreed to be fully bound by every provision outlined in this document. If you do not accept all terms listed below, you may not access or use our website for any purpose.

1. Official Business and Contact Details

The legal entity operating this website is DIRECT LIGHTING LIMITED, a registered business based in Bourne, England. All users may contact our team for service-related inquiries at any time using the following official details:

Our customer support team operates during standard UK business hours from 9AM to 5PM GMT, Monday to Friday, and will respond to all valid service queries within 48 hours of receipt.

2. User Eligibility Requirements

To use www.directlightingltd.com and make purchases on our platform, you must meet the following mandatory eligibility criteria:

  1. You are at least 18 years of age, or the legal age of majority in your country of residence, and hold full legal capacity to enter into a binding purchase agreement.
  2. If you are placing an order on behalf of a business entity, you hold full legal authority to bind that entity to these Terms of Service, and accept full personal responsibility for any payment obligations if the entity fails to fulfill them.
  3. You will only use our website for lawful, personal or legitimate business purchasing purposes, and will not attempt to reproduce, duplicate, copy, resell or exploit any portion of our site content, product listings, or service access for any commercial purpose that is not explicitly pre-approved in written form by DIRECT LIGHTING LIMITED.
  4. You are not located in any region subject to international trade sanctions that would make the purchase or import of our products a violation of applicable local, national, or international laws.

We explicitly prohibit any use of our platform by automated scrapers, bots, or non-human access tools that are not pre-approved by our technical team. Any detected unauthorized automated access to our website will result in an immediate permanent block of your IP address from all future access to our platform.

3. User Account Creation and Management

When you choose to create a “My Account” profile on our website, you agree to the following account-related terms:

  • You are required to provide accurate, current, and complete personal information during the account registration process, including your full legal name, valid email address, and correct contact phone number.
  • You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password, and for all activities, actions, and orders that take place under your account. You agree to notify DIRECT LIGHTING LIMITED immediately if you detect any unauthorized access to your account, or any other security breach related to your profile, by emailing our support team at [email protected].
  • DIRECT LIGHTING LIMITED reserves the right to terminate your user account, cancel pending orders, and restrict all future access to our platform at our sole discretion, without prior notice, if we determine that you have violated any provision of these Terms of Service, submitted fraudulent information, or engaged in any activity that harms the normal operation of our website, our other users, or our legitimate business interests.
  • After account termination, all your rights to access our platform, your saved shopping cart, stored addresses, and accumulated store credits will be immediately revoked. All applicable clauses in these Terms of Service that by their nature are intended to survive account termination will continue to remain legally binding between you and DIRECT LIGHTING LIMITED indefinitely.

4. Product Information, Pricing, and Accuracy

We have taken every reasonable effort to display the products available on www.directlightingltd.com as accurately as possible, including the full line of aroma lamps, wax warmers, and candle scene lights in our catalog such as our Adjustable Metal Aroma Warming Lamp, Sleek Matte Grey Ceramic Wax Warmer Lamp, and Heart Shape Red Metal Candle Lamp. However, you acknowledge and agree to the following terms related to product and pricing information:

  • The product colours, textures, and dimensions displayed on our website may have minor variations due to differences in individual device screen display settings, and these small variations do not qualify as a manufacturing defect or incorrect product delivery, as long as the product matches the core design and functionality described in its official product listing.
  • All product prices listed on our website are denominated in Euros, and are subject to change at any time without prior notice, at the sole discretion of DIRECT LIGHTING LIMITED. We reserve the right to adjust pricing for promotions, new product launches, or to reflect changes in raw material, logistics, and operational costs.
  • On rare occasions, there may be typographical errors, mistakes, or inaccuracies in product pricing, product descriptions, or stock availability information posted on our website. We reserve the full right to correct any such errors at any time, even after you have submitted and paid for an order. If a product is priced incorrectly due to an obvious error, we will contact you to inform you of the mistake, and offer you the option to either continue your order at the corrected proper price, or cancel your order for a full 100% refund to your original payment method. We will not be legally obligated to provide the product to you at the incorrect erroneously listed price.
  • All product listings on our website are for limited stock, and stock availability is not fully guaranteed. If a product you order goes out of stock unexpectedly after you complete payment, our support team will notify you within 3 business days, and offer you the choice to wait for restock, select an alternative product of equal value, or request a full refund for the out of stock item.

5. Order Acceptance and Payment Terms

Your submission of an order on www.directlightingltd.com constitutes a formal offer to purchase the selected products from DIRECT LIGHTING LIMITED. Our formal acceptance of your order is only completed after we have processed your payment successfully, completed the pre-shipment quality inspection, and sent you a formal order dispatch confirmation email to your registered email address. We retain the right to refuse any order for any reason at our sole discretion, including but not limited to suspected fraudulent payment activity, previous unpaid order history, or delivery address located in a region we do not currently offer shipping services to.
For all payments processed through our platform:

  • You agree to pay the full listed price for the products in your order, plus all applicable shipping fees, and any applicable local import duties, taxes, or customs charges that may apply to international orders. You are solely responsible for covering these additional destination-related charges for all orders shipped outside of the United Kingdom.
  • All payment transactions are processed through PCI-DSS certified, secure third-party payment gateways. DIRECT LIGHTING LIMITED does not store full sensitive payment card details on our internal servers, and all payment data is handled in full compliance with global payment security standards.
  • If a payment dispute or chargeback is filed against us without a valid, justified reason that meets the requirements outlined in our published Refund and Returns Policy, we reserve the right to restrict your future purchasing access on our platform, and pursue all available legal remedies to recover the lost funds, plus any associated administrative and legal fees incurred by our business.

6. Intellectual Property Rights

All content displayed and hosted on www.directlightingltd.com is the exclusive intellectual property of DIRECT LIGHTING LIMITED, and is fully protected by UK and international copyright, trademark, and other intellectual property laws. This content includes, but is not limited to all product photography, website layout design, original text descriptions, brand logos, graphic assets, video demonstrations, audio content, and the full software code that powers our e-commerce platform.
You may not copy, modify, distribute, publicly display, republish, or transmit any of our website’s intellectual property content for any commercial, non-personal purpose, without first obtaining explicit written permission from an authorized representative of DIRECT LIGHTING LIMITED. Any unauthorized use of our intellectual property will constitute a violation of these Terms of Service, and we reserve the right to take appropriate legal action to enforce our rights and recover any damages caused by such unauthorized use. You may not use our brand name DIRECT LIGHTING, or any of our trademarks or product names, in connection with any product or service that is not officially ours, in any way that could cause confusion among customers, or that could defame or disparage our brand.

7. User Conduct and Prohibited Activities

When accessing or using our website, you explicitly agree that you will NOT:

  • Use our platform for any unlawful purpose, or to carry out any activity that violates any local, national, or international laws and regulations applicable to your location.
  • Attempt to gain unauthorized access to any sections of our website, our server systems, or any other user accounts hosted on our platform, through hacking, password mining, or any other malicious method.
  • Upload or transmit any malicious software, viruses, worms, or harmful code that is designed to disrupt, damage, or compromise the functionality of our website, or the devices of other site visitors.
  • Interfere with or disrupt the normal operation of www.directlightingltd.com, or the servers and network infrastructure that host our platform.
  • Collect, harvest, or scrape personal information of other users on our website without their explicit written consent, for any commercial or unauthorized purpose.
  • Post or transmit any defamatory, offensive, discriminatory, obscene, or illegal content through any comment section, review feature, or contact form on our website that could harm the reputation of DIRECT LIGHTING LIMITED, our staff, or other customers.
  • Circumvent, disable, or otherwise interfere with any security related features of our website, or any features that restrict or prevent the use or copying of content on our platform.

Any detected violation of these prohibited activity rules will result in an immediate permanent ban from our platform, and we reserve the right to report your illegal activities to relevant law enforcement authorities if necessary.

8. Third-Party Links and Services

Our website may contain hyperlinks to external third-party websites and platforms for your convenience, including social media pages, delivery partner portals, and related home decor content sites. These third-party sites are not owned, operated, or controlled by DIRECT LIGHTING LIMITED, and we hold no responsibility for the content, privacy policies, or terms of service of these external platforms. You acknowledge and agree that DIRECT LIGHTING LIMITED shall not be liable for any damages or losses caused by your use of or reliance on any external third-party website, their content, or any products or services offered through these third-party platforms. We strongly recommend that you review the full terms of service and privacy policy of every external website you visit after leaving our platform, before submitting any personal information or completing any transactions on those sites.

9. Limitation of Liability

To the maximum extent permitted by applicable UK law, DIRECT LIGHTING LIMITED, our directors, employees, partners, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or any products purchased through our platform. This includes, but is not limited to lost profits, lost revenue, lost data, business interruption costs, or any other economic losses, even if we have been advised of the possibility of such damages in advance.
In no event shall our total aggregate liability to you for any claim arising out of or related to your use of our website or your order with us exceed the total amount you actually paid to DIRECT LIGHTING LIMITED for the specific order that gives rise to your claim. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you depending on your local laws.

10. Indemnification

You explicitly agree to indemnify, defend, and hold harmless DIRECT LIGHTING LIMITED, our parent company, subsidiaries, affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any and all claims, demands, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, that arise out of or are caused by your breach of these Terms of Service, your violation of any applicable law, or your violation of the rights of any third party that occurs in connection with your use of our website or any products you purchased from our platform. We reserve the right to assume exclusive control of the defense for any matter that you are required to indemnify us for, and you agree to provide us with full cooperation to assist us in defending any such claim.

11. Modifications to Terms of Service

We reserve the right to update, revise, or modify these Terms of Service at any time at our sole discretion. When we make material changes to this document, we will update the “Effective Date” posted at the top of this page, and publish a prominent notification alert on the homepage of www.directlightingltd.com to notify all users of the upcoming changes at least 7 days before the new revised terms go into effect. It is your personal responsibility to periodically review this page to stay informed about any updates to our terms. Your continued access to or use of our website after the effective date of the revised Terms of Service will constitute your full acceptance and agreement to all new modified provisions.

12. Governing Law and Dispute Resolution

These Terms of Service, and any separate agreements where we provide you products or services, shall be governed by and construed in accordance with the laws of England and Wales. Any dispute, controversy, or claim arising out of or relating to these Terms of Service, your use of our website, or any purchase you make from DIRECT LIGHTING LIMITED, will first be attempted to be resolved amicably through direct good faith negotiation between both parties within 30 days of the dispute being formally notified to our support team. If the dispute cannot be resolved through direct negotiation, the matter will be submitted to the exclusive jurisdiction of the courts located in Bourne, England.

13. Full Agreement and Severability

These Terms of Service, alongside our published Privacy Policy, Shipping Policy, and Refund and Returns Policy posted on our website, constitute the entire full agreement and understanding between you and DIRECT LIGHTING LIMITED, and supersede all prior or contemporaneous oral or written agreements, communications, and understandings related to your use of our e-commerce platform. If any provision of these Terms of Service is determined by a competent court of law to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum permissible extent allowed by law, and the remaining provisions of these Terms of Service will continue to remain in full force and effect, and will not be affected or invalidated in any way.

If you have any questions, concerns, or requests related to any clause within these Terms of Service, please contact our support team at any time via the official contact details listed in Section 1 of this document.